play8 Privacy Policy
play8 respects the privacy of every member. This policy explains in detail how we collect, process, store and protect your personal information when you use our online gambling platform.
Our Commitment
Why Your Privacy Matters to play8
Your trust is the foundation of our relationship. Every decision involving personal data is made with your security and privacy as the priority.
Layered Data Protection
Your personal information is protected using SSL encryption technology and strict internal security procedures. Access to personal data is granted only to authorised personnel.
No Data Sales
play8 does not sell, rent or trade your personal information to any third party for marketing purposes without first obtaining your explicit consent.
You Are in Control
You have the right to access, correct, transfer or request deletion of your personal information at any time through your account or by contacting our support team.
Secure Storage
All data is stored on servers protected by enterprise-grade firewalls. We carry out regular security audits to ensure there are no vulnerabilities that could be exploited.
Licensing Compliance
This privacy policy is structured in line with the international licensing requirements we comply with. We update this policy whenever there are relevant regulatory changes or industry practice updates.
24/7 Privacy Support
Our team is available to assist with any queries related to privacy and personal data via 24/7 live chat in Malay and English, as well as by email for issues that require written confirmation.
Information We Collect
play8 collects several categories of information to ensure your gaming experience runs smoothly, securely and in compliance with the international licensing requirements we adhere to. The information we collect includes:
- Identity Information: Full name, date of birth, identification card number (MyKad), residential address and nationality — collected during the registration and identity verification (KYC) process.
- Contact Information: Email address, mobile phone number and mailing address that you provide when registering or updating your account profile.
- Financial Information: Details related to deposits and withdrawals, including the payment methods used such as Touch 'n Go eWallet, DuitNow, FPX Online Banking or cryptocurrency. We do not store your full credit card details or bank account passwords.
- Gaming Activity Information: Betting records, game history, account balance, activated bonuses and other game-related activity that takes place on the play8 platform.
- Technical Information: IP address, web browser type, operating system, device used, access log data and cookies collected automatically when you use our website or application.
- Communications: Records of live chat conversations, emails and feedback you send to our customer support team.
Purpose of Information Collection and Processing
Every piece of information we collect is used for a clear and lawful purpose. play8 processes your personal information on the following bases:
- Account Management: Creating and maintaining your member account, including verifying identity, processing deposits and withdrawals, and managing your balance and bonuses.
- Legal Compliance: Meeting international licensing obligations, including Know Your Customer (KYC) procedures, anti-money laundering (AML) requirements and age limit verification — you must be aged 21 and above to open an account.
- Service Delivery: Allowing access to all games and platform features, including online slots, live casino, sports betting and other entertainment options offered by play8.
- Service Communications: Sending important notifications related to your account, security updates, transaction confirmations and any changes to our terms or policies.
- Customer Support: Resolving complaints, answering queries and providing technical assistance via 24/7 live chat or email.
- Responsible Gambling: Monitoring betting patterns to detect signs of risk and offering protective tools to members who need them, in line with our Responsible Gambling policy.
- Marketing (with consent): Sending promotional information, bonus offers and new game updates — only if you have given consent to receive such communications.
Sharing Information with Third Parties
play8 does not disclose your personal information to outside parties arbitrarily. Information is shared only in the following circumstances:
- Payment Service Providers: Information required to process deposits and withdrawals is shared with approved payment processors, including providers of Touch 'n Go eWallet, DuitNow and FPX. These providers are subject to strict confidentiality agreements.
- Game Software Providers: Certain game records may be shared with third-party game providers solely for the purpose of technical resolution, audit or compliance.
- Regulatory Authorities: When required by law or licensing authorities, we are obligated to disclose certain information. This includes investigations related to money laundering or fraud.
- Audit and Forensics: Independent audit firms or cyber forensic experts appointed to ensure platform integrity may access data within the scope of their work, subject to confidentiality agreements.
In all of the above scenarios, we share only the information that is strictly necessary and nothing more.
Use of Cookies and Tracking Technologies
The play8.run website uses cookies and similar tracking technologies to improve platform functionality and security. There are several types of cookies we use:
- Essential Cookies: Required for basic website functions such as login session management, security and navigation. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collect anonymous information about how you use the website to help us improve the overall user experience.
- Functional Cookies: Save your preferences such as language, region and display settings so you do not need to repeat the same settings each time you visit.
You can manage or block cookies through your web browser settings. However, disabling essential cookies may disrupt certain functions within the play8 platform.
⚠️ Important for new members: During the registration and identity verification (KYC) process, you are required to provide accurate and current information. Providing false information may result in your account being suspended and related transactions placed on hold while an investigation is conducted in line with our international licensing requirements.
Information Retention Period
play8 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. More specifically:
- Financial transaction records and betting activity are retained for the minimum period set by our international licensing body.
- Identity information and KYC documents are retained for the same period to allow us to comply with anti-money laundering requirements.
- Communication logs with customer support are retained for a reasonable period for reference and dispute resolution purposes.
- After an account is permanently closed, data that is no longer required will be deleted or anonymised within the designated period, unless legal requirements prevent such deletion.
Personal Information Security
We invest in robust security infrastructure to protect your data from unauthorised access, alteration, disclosure or destruction. The security measures we apply include:
- SSL/TLS Encryption: All communications between your browser and play8's servers are encrypted using industry-standard SSL/TLS protocols.
- Internal Access Controls: Access to members' personal data is restricted to staff who require that information to carry out their duties only.
- Continuous Monitoring: Our systems are monitored around the clock to detect and respond to any suspicious activity or intrusion attempts.
- Password Management: Your account password is stored in hashed format and cannot be read by anyone, including play8 staff.
- Two-Factor Authentication: We encourage you to enable two-factor authentication (2FA) to add an extra layer of security to your account.
While we take all reasonable measures, no security system is one hundred percent perfect. Should any data breach occur that materially affects you, we will notify you within a reasonable period in line with our obligations.
Links to Other Websites
The play8 platform may contain links to websites of game software providers or service partners. Please note that this Privacy Policy applies only to play8.run. When you follow links to external websites, their respective privacy policies and security practices will apply, and we are not responsible for the content or privacy practices of those websites.
Changes to This Privacy Policy
play8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, licensing requirements, or legal obligations. Any material changes will be communicated to you via:
- A prominent notice on the main page of play8.run.
- A notification email to your registered email address (for significant changes).
- An in-platform notification when you log in to your account.
Your continued use of our platform after such changes take effect will be considered your acceptance of the latest version of this Privacy Policy. You are encouraged to review this page periodically.
Your Rights
Member Rights Relating to Personal Data
As a play8 member, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights.
Right of Access
You may request a copy of the personal information we hold about you at any time through your account or via the support email.
Right of Rectification
If your information is inaccurate or outdated, you have the right to request that we correct or update it promptly.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations and licensing requirements.
Right to Object
You have the right to object to the processing of your data for marketing purposes and may withdraw that consent at any time without any negative impact on your account.
Right to Data Portability
You may request the personal data you have provided to us in a machine-readable format for transfer to another service provider.
Right to Restriction
In certain circumstances, you may request that we limit how we process your data while your request is being investigated.
Right to Withdraw Consent
For processing that relies on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.
Right to Complain
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the relevant regulatory body under our licensing jurisdiction.
Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests relating to your personal data, our team is ready to help.
Live Chat 24/7
Contact us directly via live chat within the play8 platform. Support is available at all times in Malay and English.
Support Email
For privacy enquiries requiring written confirmation, contact us at [email protected] — we aim to respond within a reasonable timeframe.
Response Time
Requests relating to personal data such as access, rectification, or deletion will be processed within the stipulated timeframe after your identity verification is complete.
Ready to Play with Confidence?
With a transparent privacy policy and solid data protection, play8 ensures your gaming experience is secure from start to finish. Register your account today and enjoy a 100% first deposit bonus of up to RM300.
Welcome Bonus
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Frequently Asked Questions